BBC Wildlife Magazine

Site Problems

Discuss the new BBC Wildlife Magazine website - share your comments, suggestions and problems.

Site Problems

Postby Deimos » Sat Aug 27, 2011 6:40 pm

Recently the site seems to have been plagued by problems, failures and downtime. Not complaining but as I assume this is down to whatever ISP you are using you may not be aware of it. Sometimes it is just unavailable (browser takes ages before it reports not finding the site), sometimes the host server reports the problem, sometimes weird errors (like at the moment when you get "[phpBB Debug] PHP Notice: in file /viewtopic.php on line 1090..." for several lines at the top of each page.

Unsure who your ISP is but I use a couple and even a £25 per year unlimited bandwidth ISP has a far better record than those you seem to use (in fact the £25 per year I have been using has been up and working 100% of the 2 years I've been using it). Of course BBC would not use a £25 ISP but maybe time to have some strong words with whoever you are paying.

Ian
Deimos
 
Posts: 127
Joined: Tue May 04, 2010 10:26 pm

Re: Site Problems

Postby Hawk_Eye » Mon Aug 29, 2011 9:32 am

I was going to bring up the same topic. Keep getting this: [phpBB Debug] PHP Notice: in file /index.php on line 107: getdate() [function.getdate]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/London' for 'BST/1.0/DST' instead
At the top of the page. Weird.
The past is just that, the past. Today is what matters.

You higher mammal, can you read?
User avatar
Hawk_Eye
 
Posts: 1208
Joined: Sun Jan 20, 2008 3:33 am
Location: Middle England

Re: Site Problems

Postby heather » Wed Aug 31, 2011 1:39 pm

Hi guys,

Thanks for notifying us of this issue. We have investigated and addressed the problem, but do let us know if you have any more issues with the site.

I hope you continue to enjoy the forum.

Thanks,

Heather
heather
Site Admin
 
Posts: 52
Joined: Tue Jul 20, 2010 9:30 am

Re: Site Problems

Postby Deimos » Wed Aug 31, 2011 2:50 pm

It is not just the specific issue, but also the other failure (e.g. when you can't even get to the site or the server returns a "Fatal Error" page (and it is not just the forum but the entire DiscoverWildlife.com site). Sometimes it is just "not there", other time so slow as to be unusable (when other sites are working fine) The ISP seems to have have been having some "major issues" to the point where el Cheapo in their garden shed would be ...

Ian
Deimos
 
Posts: 127
Joined: Tue May 04, 2010 10:26 pm

Re: Site Problems

Postby Hawk_Eye » Thu Sep 01, 2011 12:37 pm

Seems to be ok now Heather :) I have noticed that occassionally the site has been a bit on the slow side but I think that's down to my service provider.
The past is just that, the past. Today is what matters.

You higher mammal, can you read?
User avatar
Hawk_Eye
 
Posts: 1208
Joined: Sun Jan 20, 2008 3:33 am
Location: Middle England

Re: Site Problems

Postby lord-paul » Sun Nov 13, 2011 7:33 pm

I tried to upload some photographs as per the "Your Photos" information on page 111 of the Nov issue.
I keep getting a bounce back time and time again.
The page states "At largest possible size" Well I keep reducing them down and down. Still getting a bounce back even after I have reduced down to less than 5 Mb !

I think 1 has gone through out of about 6 attempts :x

Not very good IMHO
lord-paul
 
Posts: 2
Joined: Sun Nov 13, 2011 7:13 pm
Location: Norfolk UK

Re: Site Problems

Postby cabbage » Wed Nov 30, 2011 11:04 pm

lord-paul wrote:I tried to upload some photographs as per the "Your Photos" information on page 111 of the Nov issue.
I keep getting a bounce back time and time again.
The page states "At largest possible size" Well I keep reducing them down and down. Still getting a bounce back even after I have reduced down to less than 5 Mb !

I think 1 has gone through out of about 6 attempts :x

Not very good IMHO


Have you tried reducing the physical dimensions of the photo rather than the file size? Modern cameras now produce files which are suitable for being printed out at large sizes and many websites have problems with these as they have to shrink them down to a maximum of (I think) 1024 pixels across as this is the largest image most PC monitors can display. If your image is millions of pixels across then this can create confusion.

Try using your photo editing package to resize your images to 1024 x 768 pixels (for a landscape) or 768 x 300and something :lol: for a portrait shot.

I've come across this problem on a few websites
http://www.pfg-photography.com

Follow me on twitter @pfgpb

Made in Scotland from Pixels!
cabbage
 
Posts: 347
Joined: Fri Oct 09, 2009 5:10 am
Location: Edinburgh


Return to The BBC Wildlife Magazine Website

Who is online

Users browsing this forum: No registered users and 0 guests

cron